Customer Service Representative (Onsite)
at InteLogix
Copperas Cove, TX 76522, USA -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
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Immediate | 15 Jul, 2024 | USD 16 Hourly | 16 Apr, 2024 | N/A | Tabs,Customer Experience | No | No |
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Description:
Overview:InteLogix is seeking a Customer Service Representative to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.
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Who we are:*
At InteLogix, we know that with the right support, people and clients have the power to progress in incredible ways. For over 65 years, InteLogix has been trusted by a diverse portfolio of clients to provide a full suite of contact center solutions. With over 7,000 employees throughout the Americas and the Philippines, we make lives better; we engage, listen, and resolve consumer concerns and obligations with empathy and innovation.
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What’s the role about?*
If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!
In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
- Are you energetic, enthusiastic with an engaging personality?
- Are you driven to deliver effective results while providing excellent customer service?
- Do you have extraordinary communication skills?
How To Apply:
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Responsibilities:
In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
- Are you energetic, enthusiastic with an engaging personality?
- Are you driven to deliver effective results while providing excellent customer service?
- Do you have extraordinary communication skills
Responsibilities:
- Serve as the primary point of contact for customers via phone
- Make outbound financial collection calls in addition to incoming calls from customers in an effort to persuade customers to make payments on past due accounts
- Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
- Maintain a thorough understanding of products, services and policies to effectively assist customers
- Accurately document customer interactions and transactions across all tools/platforms
- Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
- Strive to exceed customer satisfaction goals and performance metrics
- Continuously seek opportunities to improve the customer experience and streamline processes
- Stay updated on product knowledge and industry trends to better assist customers
- Ability to work within the defined hours of operation with flexibility needed on weekends and holidays
- Monday - Friday: 7 a.m. to 8 p.m.
- Rotating Saturday Shift: 10 a.m. to 3 p.m
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Diploma
Proficient
1
Copperas Cove, TX 76522, USA