Customer Service Representative-Onsite Knoxville at Edfinancial Services LLC

Knoxville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jul, 26

Salary

22.93

Posted On

14 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Listening skills, Professionalism, Empathy, Problem resolution, Data security, Computer proficiency, Compliance, Time management

Industry

Higher Education

Description

Description Come grow with us. Supportive Employee focused work environment with the eligibility to work remotely after on-site training and at least 6 months of consistent of consistent job performance, subject to company policy, business needs and ongoing performance standards! Join the Edfinancial Team — Where Purpose Meets Growth! Position: Customer Service Representative (On-Site – Knoxville, TN)Starting Pay: $18.00/hour + $4.93/hour fringe benefit That’s over $22/hour in total value, plus growth opportunities, training, and a supportive team environment! Learn More: Edfinancial Careers Discover our story, explore our company culture, and hear from real team members about why they love working at Edfinancial. What You’ll Do: As a Customer Service Representative, you’ll be the friendly, knowledgeable voice our customers depend on. You’ll: Handle inbound and outbound calls with professionalism and empathy. Provide accurate, clear information about our products and services. Resolve questions and issues quickly while maintaining compliance with federal and company guidelines. Use sound judgment and strong communication skills to support each customer interaction. Collaborate with your team to create a positive, high-quality work environment. Why You’ll Love Working Here- At Edfinancial, we don’t just talk about culture — we live it.You’ll join a community that values: Growth & Development: Paid training, certifications, and opportunities for advancement. Balance & Support: Friendly teams, encouraging leaders, and flexibility to work from home after six months of strong performance. Purpose: Every call you take helps our customers manage one of life’s biggest investments — their education. “The people here genuinely care — it feels like family.”— Edfinancial Team Member What We’re Looking For: Strong communication and listening skills A professional, positive attitude Ability to stay organized and meet daily goals Basic computer proficiency Open availability during business hours Work Details- On-Site Position: Knoxville, TN(Remote eligibility after 6 months of meeting performance metrics) Hours of Operation : Mon: 8 AM –11 PM EST Tue–Fri: 8 AM – 8 PM EST Sat: 10 AM – 2 PM EST Schedules are assigned based on business needs; flexibility is key! Overtime: Occasionally required during peak times Additional Responsibilities Maintain confidentiality and data security at all times Stay current with system updates, loan phases, and compliance standards Complete annual training and certifications Support other departments during peak seasons Ready to Start Your Journey? Be part of a team that values integrity, growth, and community.Apply today and start your next chapter with Edfinancial Services!

Responsibilities

Handle inbound and outbound calls with professionalism while providing accurate information about products and services. Resolve customer issues efficiently while maintaining compliance with federal and company guidelines.