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Customer Service Representative - Onsite at LinkedIn
alberta, Alberta, Canada -
Full Time

Start Date

Immediate

Expiry Date

13 Jan, 27

Salary

45000.0

Posted On

15 Oct, 26

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Industry

Consumer Services

Description
  • Interacts with customers via telephone, email, online chat, or in person to provide intermediate level support and complex information on products or services.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.
  • Contacts customers to respond to complex inquiries or to notify them of claim investigation results or any planned adjustments.
  • Collects and enters orders for new or additional products or services.
  • Supports inside and outside sales.
  • Updates and maintains files, including data entry.
  • Fields first level escalated and complex customer problems and needs; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues.
  • Trains new Customer Service Coordinators.
  • Performs other duties as assigned.

How To Apply:

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Responsibilities
  • Interacts with customers via telephone, email, online chat, or in person to provide intermediate level support and complex information on products or services.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.
  • Contacts customers to respond to complex inquiries or to notify them of claim investigation results or any planned adjustments.
  • Collects and enters orders for new or additional products or services.
  • Supports inside and outside sales.
  • Updates and maintains files, including data entry.
  • Fields first level escalated and complex customer problems and needs; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues.
  • Trains new Customer Service Coordinators.
  • Performs other duties as assigned.