Customer Service Representative at Onsite Safety, Inc.

Oviedo, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

18.0

Posted On

12 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Data Entry, Scheduling, Time Management, Problem Solving, Collaboration, Professionalism, CRM Software, Document Management, Field Service Management, Written Communication, Verbal Communication, Team Player, Attention to Detail, Solution-Oriented

Industry

Construction

Description

Description The Customer Service Representative (CSR) serves as a primary point of contact for customer communications, ensuring all inquiries, requests, and complaints are handled promptly, efficiently, and with high-quality service. This position is responsible for scheduling accuracy, professional communication, and maintaining detailed records in the company's systems. CSRs coordinate with Dispatch, Work Order Administration, Sales, and Field Operations to meet customer needs while upholding Onsite Safety’s mission, vision, and core values in all professional interactions. Requirements Serve as a liaison across departments to efficiently address customer questions and fulfill service requests. Receive, respond to, and document all customer communications (phone, text, and email) in the company CRM system. Confirm scheduled service dates and communicate updates or changes promptly. Review and prioritize work order requests, with attention to urgent and same-day needs. Follow established procedures to document, escalate, and resolve customer complaints professionally. Collaborate with Work Order Administrators (WOAs) and Dispatch to ensure accurate and timely scheduling. Support coordination between Sales and Accounting to address customer needs and resolve service-related inquiries. Perform other administrative and support duties as assigned by management. Work Environment and Time Requirements The Customer Service Representative works in a professional office environment and maintains a standard 40-hour work week. Minimum Qualifications High school diploma or equivalent. 6+ months of experience in a customer service role. Excellent written and verbal communication skills. Proficiency in document/spreadsheet software, CRM, and field service management systems; minimum 55+ WPM. Strong phone communication and time management skills. Solution-oriented team player with professionalism in time-sensitive situations. Preferred Qualifications 0-1 year of relevant customer service experience. Key Result Areas (KRAs) Customer Service Scheduling Communication Data Entry Coordination Key Performance Indicators (KPIs) Customer Satisfaction Average Response Time Scheduling Accuracy Service Timeliness Compensation: $16.00 – $18.00 per hour (higher wages are based on level of experience Onsite Safety, Inc. is an Equal Employment Opportunity (EEO) employer and Drug-Free Workplace and prohibits employment discrimination against employees and applicants based on their age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Responsibilities

The Customer Service Representative serves as a primary point of contact for customer communications, ensuring inquiries and complaints are handled promptly and efficiently. This role involves coordinating with various departments to meet customer needs while maintaining detailed records in the company's systems.