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Customer Service Representative at Opportunity Enterprises Inc
Valparaiso, Indiana, United States -
Full Time

Start Date

Immediate

Expiry Date

19 Oct, 26

Salary

17.0

Posted On

21 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Interpersonal Communication, Written Communication, Verbal Communication, Organizational Skills, Time Management, Microsoft Office Suite, Problem Solving, Independent Work

Industry

Non-profit Organizations

Description
Description JOB SUMMARY The Customer Service Representative is responsible for all aspects of customer service including but not limited to scheduling, maintaining database, and interacting with customers to assist with questions or concerns. DUTIES/RESPONSIBILITIES Manage customer communications via calls, email, etc. Responsible for timely scheduling of pickups. Maintain customer database in all areas. Provide excellent customer service. Prepare staff pick-up and shredding routes. Schedule community shred events. Responsible for ensuring accuracy of documentation as assigned. Maintain and update tote counts for customers in departmental software. Responsible for optimal flow of documentation to the customer. Put new pricing into effect for new customers. Responsible for maintaining complete and accurate files. Generate reports and maintain documentation regarding progress as directed. Process all work orders. Complete all training in the assigned timeframe. Other duties as assigned. PHYSICAL REQUIREMENTS Prolonged sitting Must be able to lift up to 10 pounds at times REQUIRED SKILLS/ABILITIES Excellent interpersonal communication skills Excellent written and verbal communication skills Excellent organizational and time management skills Proficient in Microsoft Office Suite or similar software Strong ability to problem solve Must be able to work independently EDUCATION AND EXPERIENCE High School Diploma 1-3 years’ experience in related field preferred Experience with developmentally disabled population preferred
Responsibilities
The representative manages customer communications, scheduling for pickups and shred events, and maintains the customer database. They are also responsible for processing work orders and ensuring the accuracy of documentation and pricing.