Customer Service Representative (Order Processing) at Mphasis Digital Risk

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

17.0

Posted On

07 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Written Communication, Verbal Communication, Problem Solving, Order Processing, Customer Service, MS Excel, Google Sheets, Account Maintenance, Billing Research, Escalation Handling

Industry

Financial Services

Description

Company Description Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients. Job Description Who are we? At Mphasis, a BPO provider, we take great pride in enhancing operations for our clients. As part of our team, you can look forward to a lively and dynamic atmosphere that prioritizes a people-first philosophy. We offer professional outsourcing solutions that help our clients focus on what distinguishes them in the market by supplying a wide array of front and back-office expertise and resources. We are the trusted partner for our clients in optimizing their business processes. Work Location: In-Office/ Hybrid* *This position will be performed on-site at our office with a hybrid option after 90 days based on attendance, performance, and quality. Summary: The role requires a problem-solving personality, excellent written communication skills, resilience to stress, reliability, and attention to detail. The role deals largely with email-based orders but will require occasional telephonic communications. You will provide daily communication with clients to deliver customer services and solutions. You will also be responsible for offline order management, including inbound email for equipment orders, general account maintenance, and billing research. Duties Include: Processing client requests Managing large quantities of incoming requests (emails/phone calls) Problem-solving, tools utilization while staying within protocol Verify and maintain customer account information Daily communication with both internal and external customers Handling customer escalations Required Qualifications: Excellent communication skills, both written and verbal Experience in Telecom Customer Service, preferred but not required Problem-solving and goal-oriented personality, reliability, and attention to detail Knowledge of MS Office (esp. MS Excel) and Google Sheet High School graduate, associate or bachelor’s degree, preferred but not required Qualifications Required Qualifications: Excellent communication skills, both written and verbal Experience in Telecom Customer Service, preferred but not required Problem-solving and goal-oriented personality, reliability, and attention to detail Knowledge of MS Office (esp. MS Excel) and Google Sheet High School graduate, associate or bachelor’s degree, preferred but not required Work Schedule (must be flexible): 07:00 AM - 03:45 PM 07:30 AM - 04:15 PM 08:00 AM - 04:45 PM 08:30 AM - 05:15 PM 10:00 AM - 06:45 PM Additional Information This is a fantastic opportunity to join our company at a time of exciting growth and change. As an early member of our developing team, you'll be instrumental in achieving our next period of expansion. If you possess determination, motivation, and a strong desire to succeed, your achievements at Mphasis will know no limits! Eager to know more? Become a part of our team. Compensation: up to USD 17 - hourly

Responsibilities

The role involves managing inbound email and phone requests for equipment orders, account maintenance, and billing research. You will provide daily communication to internal and external clients to deliver customer service solutions.