Customer Service Representative- Ordering at OKIN Process, Inc.

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

16.0

Posted On

24 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem-solving, Written Communication, Verbal Communication, Resilience, Attention To Detail, Reliability, Goal-oriented, MS Office, MS Excel, Google Sheet, Account Maintenance, Billing Research

Industry

Outsourcing and Offshoring Consulting

Description

Description Who are we? At OKIN Process, a BPO provider, we take great pride in enhancing operations for our clients. As part of our team, you can look forward to a lively and dynamic atmosphere that prioritizes a people-first philosophy. We offer professional outsourcing solutions that help our clients focus on what distinguishes them in the market by supplying a wide array of front and back-office expertise and resources. We are the trusted partner for our clients in optimizing their business processes. Job Description: Job Type: Full-time Salary: $16 per hour (Opportunity for pay increase after successful 90 day probationary period.) Schedule: Day shift, Monday to Friday Work Location: In-Office/ Hybrid* *This position will be performed on-site at our office with a hybrid option after 90 days based on attendance, performance, and quality. Summary: The role requires a problem-solving personality, excellent written communication skills, resilience to stress, reliability, and attention to detail. The role deals largely with email-based orders but will require occasional telephonic communications. You will provide daily communication with clients to deliver customer services and solutions. You will also be responsible for offline order management, including inbound email for equipment orders, general account maintenance, and billing research. Duties Include: Processing client requests Managing large quantities of incoming requests (emails/phone calls) Problem-solving, tools utilization while staying within protocol Verify and maintain customer account information Daily communication with both internal and external customers Handling customer escalations Requirements Qualifications: Excellent communication skills, both written and verbal Experience in Telecom Customer Service, preferred but not required Problem-solving and goal-oriented personality, reliability, and attention to detail Knowledge of MS Office (esp. MS Excel) and Google Sheet High School graduate, associate or bachelor’s degree, preferred but not required Benefits: 401(k) matching Dental insurance Disability insurance Employee assistance program Employee discount schedule Flexible spending account Health insurance Life insurance Paid time off Paid training Vision insurance This is a fantastic opportunity to join our company at a time of exciting growth and change. As an early member of our developing team, you'll be instrumental in achieving our next period of expansion. If you possess determination, motivation, and a strong desire to succeed, your achievements at OKIN Process will know no limits! Eager to know more? Become a part of our team!

Responsibilities

The role involves providing daily customer service and solutions through email-based orders and occasional telephonic communications. Responsibilities include managing offline order processing for equipment, general account maintenance, and conducting billing research.