Become part of OrthoAtlanta, the largest independent physician-owned orthopedic and sports medicine practice in Georgia, and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you’ll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients’ quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.

WHAT YOU’LL DO

As a Customer Service Representative at OrthoAtlanta, you’ll:

• Answer and direct a high volume of incoming calls (80+ daily) on a multi-line switchboard
• Schedule appointments and follow-ups accurately and efficiently
• Enter and update patient demographics and insurance information in Epic
• Create and manage patient cases and referral entries
• Verify insurance eligibility and referral requirements
• Work referral workqueues and index documentation in OnBase and Epic
• Provide clear directions, declare calls, and guide patients as needed
• Collaborate with colleagues across departments in a fast-paced environment
• Deliver an exceptional patient experience with professionalism and empathy
• Support additional tasks and projects as assigned by the Call Center Manager

READY TO PLAY A PIVOTAL ROLE IN HELPING PATIENTS CONNECT WITH THE CARE THEY NEED?

Apply today and join a team that puts patients—and teammates—first