Customer Service Representative at OrthoAtlanta

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Answering Calls, Scheduling Appointments, Patient Demographics Entry, Insurance Verification, Referral Management, Documentation Indexing, Patient Experience, Empathy, Communication, Organization, Time Management, Multitasking, Professionalism, Teamwork, Medical Terminology

Industry

Medical Practices

Description

What You’ll Do As a Customer Service Representative at OrthoAtlanta, you’ll: • Answer and direct a high volume of incoming calls (80+ daily) on a multi-line switchboard • Schedule appointments and follow-ups accurately and efficiently • Enter and update patient demographics and insurance information in Epic • Create and manage patient cases and referral entries • Verify insurance eligibility and referral requirements • Work referral work queues and index documentation in OnBase and Epic • Provide clear directions, declare calls, and guide patients as needed • Collaborate with colleagues across departments in a fast-paced environment • Deliver an exceptional patient experience with professionalism and empathy • Support additional tasks and projects as assigned by the Call Center Manager A Great Fit If You… • Thrive in a busy, phone-driven environment with fast call volume • Bring empathy, clarity, and efficiency to every patient interaction • Communicate with confidence and compassion—both in writing and over the phone • Stay organized and composed, even during high-pressure moments • Understand the importance of accuracy in patient records and scheduling What You’ll Need • High school diploma or GED • 2+ years of experience in a medical office or call center (preferred) • Working knowledge of Epic (strongly preferred) • Familiarity with medical terminology (preferred) • Excellent verbal and written communication skills • Detail-oriented with strong time management and multitasking abilities • Discretion, professionalism, and a team-first mindset Why OrthoAtlanta? • Join a trusted name in orthopedic and sports medicine care • Be part of a patient-first culture where your voice and contributions matter • Enjoy ongoing opportunities for career growth and development Are you ready to bring your expertise to a team committed to excellence in Orthopedics? Apply today and join a team that puts patients first!

Responsibilities

The representative will manage a high volume of incoming calls, accurately scheduling appointments and handling patient information updates within the Epic system. Key duties include verifying insurance, managing referral workflows, and providing clear guidance to patients.