Customer Service Representative at OrthoAtlanta

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

0.0

Posted On

25 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Empathy, Organization, Time Management, Multitasking, Detail-Oriented, Medical Terminology, Epic, Insurance Verification, Referral Management, Professionalism, Teamwork, Call Handling, Patient Interaction, Problem Solving

Industry

Medical Practices

Description

What You’ll Do As a Customer Service Representative at OrthoAtlanta, you’ll: • Answer and direct a high volume of incoming calls (80+ daily) on a multi-line switchboard • Schedule appointments and follow-ups accurately and efficiently • Enter and update patient demographics and insurance information in Epic • Create and manage patient cases and referral entries • Verify insurance eligibility and referral requirements • Work referral workqueues and index documentation in OnBase and Epic • Provide clear directions, declare calls, and guide patients as needed • Collaborate with colleagues across departments in a fast-paced environment • Deliver an exceptional patient experience with professionalism and empathy • Support additional tasks and projects as assigned by the Call Center Manager A Great Fit If You… • Thrive in a busy, phone-driven environment with fast call volume • Bring empathy, clarity, and efficiency to every patient interaction • Communicate with confidence and compassion—both in writing and over the phone • Stay organized and composed, even during high-pressure moments • Understand the importance of accuracy in patient records and scheduling What You’ll Need • High school diploma or GED • 2+ years of experience in a medical office or call center (preferred) • Working knowledge of Epic (strongly preferred) • Familiarity with medical terminology (preferred) • Excellent verbal and written communication skills • Detail-oriented with strong time management and multitasking abilities • Discretion, professionalism, and a team-first mindset Why OrthoAtlanta? • Join a trusted name in orthopedic and sports medicine care • Be part of a patient-first culture where your voice and contributions matter • Enjoy ongoing opportunities for career growth and development Ready to play a pivotal role in helping patients connect with the care they need? Apply today and join a team that puts patients—and teammates—first.

Responsibilities

The Customer Service Representative will answer and direct a high volume of incoming calls, schedule appointments, and manage patient cases. They will also verify insurance eligibility and provide clear directions to patients.