Customer Service Representative- Out Processor at Vontier

Everett, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

0.0

Posted On

28 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Time Management, Detail-Oriented, Organized, Microsoft Tools, Oracle, Problem Solving, Teamwork, Interpersonal Skills, Equipment Inspection, Order Verification, Record Keeping, Customer Focus, Fast-Paced Environment, Lifting

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Join a team that puts people first Fortive is looking for a proactive and customer-oriented Customer Service Representative- Out Processor to support our customers and distributors in coming equipment to be serviced. In this role you’ll be out processing customer equipment into the Oracle system that were serviced. Key Responsibilities * Verify orders information is correct. * Able to box customer equipment for safe shipment. * Verify equipment information and inspect how equipment is leaving the building. * Collaborate with internal teams to ensure accurate and timely resolution of customer concerns * Maintain detailed records in software system. * Able to lift 15lbs or less when working on customer unit holds * Able to sit/stand at a workstation facing a computer for extended periods of time. * Ability to complete tasks with minimal supervision using established policies, order processing guidelines, procedures, and verbal instructions. * The standard shift is 8am-5pm Monday-Friday with the occasional overtime to support month end business needs.( able to discuss other times if needed) * Support customer service work to reduce customer holds * Help unpack equipment when needed. Experience/Knowledge/Skills * An excellent communicator with strong interpersonal skills * Excellent time management, detail-oriented and organized, able to manage multiple priorities * Comfortable working in a fast-paced environment * Customer-focused with a passion for helping others * Demonstrated ability to utilize Microsoft tools including Outlook, Excel, Word Preferred * Prior experience with Oracle is a plus * High School Diploma required and associate’s degree, or equivalent work experience preferred Behavioral Attributes * Excellent attendance * Able to learn quickly * Works effectively with coworkers to resolve issues and support team goals. * Ability to understand and share the feelings of customers, even in difficult situations. * Maintains an optimistic and friendly demeanor. * Ability to complete tasks with minimal direction using established policies, guidelines, written & verbal procedures, and instructions. * Ability to identify issues, drive to root cause by gathering and analyzing information, and providing corrective actions to resolve Fortive Corporation Overview Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Fluke Health Solutions Fluke Health Solutions (FHS), an operating company of Fortive, is comprised of 3 industry leaders – LANDAUER, Fluke Biomedical, Victoreen, and RaySafe. We lead the biomedical and radiation detection markets with innovative products and services to keep customers, patients, and clients safe. Our portfolio of products includes software, biomedical test equipment, radiation measurement and radiation detection. The Fluke Health Solutions vision is to empower our everyday heroes to focus only on protecting lives. We Are an Equal Opportunity Employer Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

Responsibilities

The Customer Service Representative- Out Processor will verify order information, box customer equipment for shipment, and inspect equipment leaving the building. They will also collaborate with internal teams to resolve customer concerns and maintain detailed records in the software system.