Customer Service Representative - Outbound at Acquire Intelligence

Pasig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

0.0

Posted On

28 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Communication, Active Listening, Problem Solving, Computer Proficiency, Typing Skills, Crm Software, Adaptability, Time Management, Multitasking, Prioritization, Handling Pressure, Data Privacy Compliance

Industry

Outsourcing and Offshoring Consulting

Description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment. Why Join the A-Team? Come for a career, stay for the fun! Enjoy 14 months of pay* HMO coverage Yearly Kick Off Parties with major giveaways (like the car in 2023) Get recognized through our ‘Value Awards’ Grow your career - yes, we love to promote internally Do meaningful work and collaborate with the best 900 promotions given each year 2,700+ leadership training courses A Glimpse into Your New Role Contact customers to secure and document important vehicle data Initiate and manage the coordination of scheduled appointments Handle inbound, outbound and email Handle customer information in conjunction with data privacy and compliance policies Utilize online support tools to research data, maintain accurate notes, and track or log key process steps and statuses Perform workload in accordance with daily deadlines and expectations Use a customer-focused, needs-based review process to educate customers about their claim. Provide prompt, accurate, and friendly customer service, ensuring that customers feel supported and valued. Engage in active listening with callers, confirm or clarify information and manage the call according to training. Accurately enter customer and claim information into system database. Maintain a strong work ethic with a total commitment to success each and every day What You’ll Bring Has prior experience with telephone-based customer service (preferred) Passionate about delivering excellent customer service Has Excellent written and verbal communication skills Speaks clearly, while being friendly and courteous Has strong listening skills – attentive to the details, asks clarifying questions and help problem solve Proficient in computers and has strong typing skills Experience with CRM software is an advantage Adaptable and accountable Remains calm under pressure and can think and react quickly, especially in times of distress for customers Manages difficult or emotional customers in a calm, polite and professional manner Responds to constructive feedback in a positive and professional manner A quick learner and can apply new skills quickly Has the ability to multi-task and prioritize tasks Thrives in a fast-paced environment Work extended/flexible hours, including weekends, holidays, and evenings, as necessary to meet customers’ needs WHAT SUCCESS LOOKS LIKE High customer satisfaction and efficiency rating. Excellent feedback from customers. Achievement of KPIs. WHAT WE VALUE We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values: Collaboration: Brilliant jerks can be brilliant elsewhere. Impact: Do, get it done, create impact. Passion: Be positive, bring passion and energy. Transparency: A transparent team can help each with other. Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to privacy@acquirebpo.com. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/

Responsibilities

The role involves contacting customers to secure and document vehicle data, initiating and managing scheduled appointments, and handling inbound, outbound, and email communications. Responsibilities also include maintaining accurate system notes, tracking process statuses, and educating customers about their claims using a customer-focused approach.