Responsibilities

• Provide professional customer support by phone, email and online ordering systems.
• Process customer orders and enquiries accurately and within required deadlines.
• Track deliveries and resolve any outstanding or delayed orders.
• Record, escalate and resolve customer complaints efficiently.
• Work closely with sales, finance, operations and logistics teams to support customers.
• Provide customers with clear information on products, services and promotional activities.
• Take ownership of customer queries through to resolution.
• Identify opportunities to improve customer service processes and ways of working.
• Support additional specialist responsibilities as your knowledge and experience develop.

Responsibilities

• Provide professional customer support by phone, email and online ordering systems.
• Process customer orders and enquiries accurately and within required deadlines.
• Track deliveries and resolve any outstanding or delayed orders.
• Record, escalate and resolve customer complaints efficiently.
• Work closely with sales, finance, operations and logistics teams to support customers.
• Provide customers with clear information on products, services and promotional activities.
• Take ownership of customer queries through to resolution.
• Identify opportunities to improve customer service processes and ways of working.
• Support additional specialist responsibilities as your knowledge and experience develop.