COMPANY DESCRIPTION:

Step into the world of OUTsurance DAC, a vibrant, ambitious, and ground-breaking new player in Ireland. Backed by OUTsurance Group Limited, with established operations in South Africa and Australia, we’re just getting started in Ireland and want YOU on board!
At OUTsurance, we believe in delivering Awesome Service. The Operations Department, which includes Sales, Customer Service and Claims plays a pivotal role in delivering on our Service promise for our amazing customers and always treating customers fairly.

WHO WE WANT:

• We’re looking for individuals who live our amazing values to join our team.
• People who possess diverse personalities and remarkable character that can help us build a great company and offer a better insurance alternative to Ireland.

YOUR SKILLSET AND EXPERIENCE:

• Passionate about delivering excellent customer service
• Impressive communication skills.
• Proficient computer literacy.
• Sales experience desired but not essential as we have a strong learning and development culture
• APA exams desired but not essential (must be willing to work towards achieving exams if not already qualified)

• You will work in a target driven environment and be rewarded with our unique PBS performance bonus structure scheme on a monthly basis for excellent performance to include call quality, customer satisfaction and customer experience etc.
• Receive and handle telephone queries
• Act as the first point of contact for customers on all service related enquiries.
• Establish and maintain effective relationships with customers over the phone.
• Provide a professional service by processing queries efficiently in a timely manner.
• Research and build customer’s interest in the services of our motor and home insurance products available.
• Handle customer complaints and deal with them in an efficient and professional manner.
• Gather and record accurate client details on our internal systems.
• Assist with the client onboarding process gathering all accurate data that we require.
• Comply with Risk and Compliance frameworks, policies and procedures associated with the role.
• Liase with internal teams to ensure queries are being dealt with efficiently.
• Represent the company and the OUTsurance brand.