Customer Service Representative at Outwork Staffing

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

1500.0

Posted On

16 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, CRM Systems, Time Management, Detail-Oriented, Sales, Problem Solving, Organization, Follow-Up, Education, Scheduling, Billing, Issue Resolution, Team Collaboration, Service Standards, Learning

Industry

Staffing and Recruiting

Description

Location: Philippines Schedule: CST Salary: $1,200 - $1,500 USD/month A rapidly growing, locally owned pest and wildlife control services company is seeking a highly organized and motivated Customer Service Representative to join its team. As a Customer Service Representative, you will be the first point of contact for customers and the voice of the brand. This role plays a key part in the organization’s success, with a focus on creating positive customer experiences through clear communication and excellent service. You will educate prospective customers, address their needs, and close sales, contributing directly to the company’s growth. Responsibilities: Serve as the first point of contact for existing customers, handling inquiries related to scheduling, billing, and issue resolution Act as the first point of contact for new customers by educating prospects on services and pricing, clearly communicating company policies, and confidently converting inbound leads into new customers Maintain accurate customer records and generate custom reports within the CRM system Communicate regularly and effectively with field technicians, support staff, and supervisors to ensure smooth operations Follow up on open inquiries, scheduled appointments, and unresolved issues to ensure timely resolution and high customer satisfaction Adhere to internal processes, service standards, and response time expectations to deliver consistent, high-quality customer support Prior customer-facing experience is required; inbound sales experience is preferred but not required Excellent verbal and written communication skills, with strong time management abilities Experience using CRM systems is required (Salesforce or ServiceTitan experience is a plus) Highly detail-oriented with a strong desire to learn, help others, and take on new challenges confidently Graphic design, social media, or marketing experience is a plus, but not required Must have a reliable computer and a quiet, professional home workspace suitable for phone calls Candidates must work exclusively in this role and cannot hold any other jobs during their employment. If you are customer-centric, detail-oriented, and thrive in a fast-paced service environment, this role is for you!

Responsibilities

The Customer Service Representative will serve as the first point of contact for customers, handling inquiries and educating prospects on services. This role is crucial for creating positive customer experiences and contributing to the company's growth.