Customer Service Representative [p/t] at PBS Radiology Business Experts

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Full Time

Start Date

Immediate

Expiry Date

18 Apr, 26

Salary

0.0

Posted On

18 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Documentation, Medical Billing, Call Center Experience, Microsoft Office, Windows 7, Windows 10, Typing, 10-Key

Industry

Hospitals and Health Care

Description

Job Details Level: Experienced Position Type: Customer Service Representative Education Level: High School Graduate or Equivelant Travel Percentage: No Travel Job Shift: Monday thru Friday Job Category: Customer Service Are you interested in working with an authentic team who care about their clients and employees? PBS is committed to excellence in revenue cycle, practice improvement, and service to physician practices. We are looking for experienced, talented individuals who value integrity, innovation and teamwork. The Customer Service Representative for Radiology Billing provides effective, courteous customer service by forming a working relationship with internal and external customers through communication via email, mail or telephone with customers or company employees. *The work shift for this position is 8:00am - 12:00pm PST, Monday - Friday. Essential Functions/Primary Job Duties Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Essential job functions are the fundamental duties of a position: the things a person holding the job absolutely must be able to do with or without reasonable accommodation. Essential job functions are used to determine the rights of an employee with a disability under the Americans with Disabilities Act (ADA). This is a sedentary role, sitting and/or standing and working at a computer for a minimum of four (4) hours per day as a part-time employee. Answers patient phone calls, resolving issues in one phone call. Opens ARR inquiries as needed and returns phone calls once ARR is answered to resolve issues in one phone call. Reports collection agency payments right away. Generates correspondence to resolve customer disputes. Documents every phone call. Accepts and performs other work as assigned by Customer Service Lead, Customer Service Supervisor, Regional Business Manager or Executive Team. Qualifications Required Education and Experience High School education or associate degree or equivalent from college or technical school. Two years of related experience or training, or equivalent combination of education and experience. At least two years of experience working in a call center and/or customer service. Preferred Education and Experience Experience in the medical billing field. Computer operating systems experience in Windows 7 or Windows 10. Computer software programs in Microsoft Office Suite Ability to type and use a 10-key accurately. Job Type: Part-time

Responsibilities

The Customer Service Representative provides effective customer service by resolving issues through communication with patients and internal staff. Responsibilities include answering calls, documenting interactions, and generating correspondence to resolve disputes.