This Customer Service Representative role offers the chance to be the main point of contact for a new international fashion e-commerce client, coordinating between the warehouse, carriers, internal teams, and the customer while driving solutions and improvements. It’s a dynamic, independent position with growth opportunities in a global logistics leader.

• Maintaining close contact with the client, both by phone, email, and in meetings, focused on maintaining a strong relationship;
• Resolving issues, questions, and/or escalations in consultation with stakeholders and colleagues;
• Ensuring accurate administration and preparing reports;
• Analyzing process issues and providing the client with efficient solutions;
• Analyzing KPIs and initiating and implementing improvement proposals