Customer Service Representative at Parallelle

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

30.0

Posted On

07 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Email Communication, Problem Solving, Ticketing Systems, Returns Management, E-commerce Support, Judgment, Independence

Industry

Fashion Accessories Manufacturing

Description

Who We Are Parallelle creates elevated, thoughtfully designed products that bring beauty and ease into everyday life. We believe in craft, intentionality, and the quiet power of well-made things. Our team blends design, operations, and customer experience into a cohesive brand built on high standards and steady growth. About the Role We’re looking for a Customer Service Representative to support our e-commerce operations by managing customer inquiries with clarity, efficiency, and good judgment. This role is primarily email-based and centers on resolving order questions, returns, and exchanges. You’ll work independently within established systems and guidelines, with an emphasis on practical problem-solving and keeping the customer experience positive. A Typical Day May Include Responding to customer inquiries via email using a ticketing system Managing customer service tickets from intake through resolution Assisting customers with returns and exchanges, including size or product questions Using internal tools to accurately document, update, and close tickets Applying sound judgment to resolve issues without unnecessary escalation Flagging recurring issues or patterns that may impact the customer experience Role Progression Within 1 month, you’ll be trained on Parallel’s systems, policies, and workflows and independently managing customer tickets Within 3 months, you’ll be confidently handling full ticket volume, including higher-volume periods and be a reliable owner of the customer experience and contribute to ongoing process improvements and seasonal support About You You have experience in customer service or a similar support role You communicate clearly and professionally in writing You’re comfortable working independently and managing multiple tickets at once You use good judgment and stay calm when handling customer issues You value resolving problems efficiently and keeping interactions respectful Nice to Have but Not Necessary Experience supporting an e-commerce business Familiarity with Zendesk or similar ticketing systems Experience with returns or exchange platforms Why Choose Us Parallelle is a growing brand with a thoughtful, human-centered approach to product and work. You’ll join a small, collaborative team where your decisions shape the customer experience and the future of the business. We value clarity, craft, and people who take ownership and move work forward with intention. Compensation and Benefits Hourly pay range: $25–$30 per hour, depending on experience Full-time, onsite role Opportunity to support a growing brand with clear systems and expectations Health, PTO, and additional perks aligned with Parallelle’s policies

Responsibilities

The Customer Service Representative will manage customer inquiries primarily through email, focusing on resolving order questions, returns, and exchanges. They will work independently within established systems and guidelines to ensure a positive customer experience.