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Customer Service Representative - Paranaque at Gordon M. Buitendorp Associates, Inc.
Parañaque, Metro Manila, Philippines -
Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication, Problem-solving, Customer profiling, First-call resolution, Record keeping, Team collaboration, Product information, Service information

Industry

Staffing and Recruiting

Description
We are looking for CSRs to join a fast growing account in Paranaque. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat Resolve customer issues and complaints with a focus on first-call resolution Maintain accurate and comprehensive records of customer interactions Collaborate with team members to improve customer service processes Provide product and service information to assist customers with their needs Proactively identify opportunities to enhance the customer experience Meet or exceed individual and team performance targets At least High School Graduate (Old Curriculum) with or without BPO Experience Must be conversant in both spoken and written English Amenable to work fully on-site in Paranaque Amenable to work on shifting schedule Can start ASAP Free HMO Free Dependents Night Differential Program Incentives Please note that this is contingent to the final company or account you'll be profiled to.
Responsibilities
The role involves delivering exceptional service to clients by promptly responding to inquiries via phone, email, and chat, and resolving customer issues with a focus on first-call resolution. Key duties also include maintaining accurate interaction records and collaborating with the team to enhance service processes.