WHO WE ARE:

We are Accident Support Services International. We are a privately owned company that works in partnership with Police Services across Ontario, Alberta, PEI and, soon, Nova Scotia to provide collision reporting solutions for non-injury collisions.

• Greet visitors, determine their needs & direct them accordingly
• Evaluate whether a collision meets the eligibility requirements to be reported at the Collision Reporting Centre
• Verify driver documents (licence, ownership, and insurance)
• Interview drivers to determine/verify collision details
• Data enter information using custom software to produce collision reports for Police, Insurance affiliates and the Ministry of Transportation
• Photograph damaged vehicles outdoors, in all weather conditions, and upload these images into the collision report
• Organize & coordinate workflow between Collision Reporting Centre & Police personnel
• Assist drivers in the initial stages of reporting to Insurance by providing them with the information they need to do so
• Respond to telephone inquiries or forward callers to the appropriate person or authority
• Provide general information regarding the responsibilities of drivers with respect to reporting a collision to Police & Insurance Companies
• Other duties as assigned

You would be a great fit if you have the following:

• Flexibility to be available on-call or as needed, Monday through Friday 8:00am to 4:00pm
• At least 2 years in a similar role with comparable experience and responsibilities
• A good understanding of the rules of the road and a valid Driver’s Licence
• You are able to pass background testing, including a criminal background check that includes fingerprints
• A high level of emotional intelligence, and an empathetic demeanor
• Patience and the ability to stay calm and even-keeled while adapting to a variety of situations in a fast-paced environment
• The ability to work well with a team, to effectively meet company KPIs