JOB OVERVIEW

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team in a pallet manufacturing setting. In this role, you’ll work closely with the Jr. Office Administrator, Facilities Manager, and all management to provide prompt, exceptional service and support in a professional manner. Your primary responsibilities will include handling inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate will possess strong communication skills, and a customer-focused mindset.

QUALIFICATIONS

• Previous experience in a customer service role would be nice but not required.
• Strong typing skills with attention to detail for accurate data entry.
• Self-starter and strength in multi-tasking.
• Proficiency in English, both written and verbal, is essential for effective communication.
• Ability to analyze situations quickly and provide effective solutions.
• Preferred: Proficiency in Microsoft Office
• Preferred: Some experience in QuickBooks
• Able to work 3 days a week minimum.
• A positive attitude and willingness to learn are key attributes for success in this role.

• Answers and responds to customer inquiries via phone, email, and faxes in a professional manner.
• Learn and provide accurate information regarding products and services.
• Analyze customer needs and provide appropriate solutions.
• Conduct outbound calling to follow up on customer inquiries or issues.
• Performs all assigned tasks as accurately and timely as possible.
• Performs data entry tasks to update customer records and interactions in the system.
• Able to type/have comfort working at a desk Computer.
• Follows all established policies, procedures and written/verbal instructions.
• Possesses a positive attitude and works well in a team office setting.