Customer Service Representative | Part-Time at DSI Security Services

Dothan, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Sep, 26

Salary

15.0

Posted On

12 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Telephone Etiquette, Microsoft Office Suite, Conflict Resolution, Multi-line Phone Systems, Digital Communication Platforms, Incident Response, Situational Awareness

Industry

Security and Investigations

Description

Customer Service Representative Part-Time Nights and Weekends Company Overview DSI Security Services is a leading provider of contract security solutions, serving clients across multiple industries nationwide. Founded on the principle of DWYSYWD — “Do What You Say You Will Do,” DSI is committed to accountability, professionalism, and delivering consistent, high-quality service. We believe success starts with our people. Through thoughtful recruiting, ongoing training, and strong operational support, DSI creates work environments that align with both our clients’ expectations and our core values. Our focus on integrity, teamwork, and continuous improvement allows us to build long-term partnerships with clients while providing meaningful career opportunities for our employees. Job Summary The Customer Service Representative is a key member of the Corporate Communications Center, responsible for managing critical communications, and providing real-time support to field personnel and clients. This role ensures rapid and accurate response to incidents, provides employee assistance, and customer inquiries while maintaining the highest standards of professionalism and situational awareness. Identified candidates will be subject to pre-employment skills assessment pertaining customer service skills, telephone etiquette, etc. DSI offers: * Flexible Hours * Paid Vacation * Paid Training * Health Coverage including medical, dental and vision * 401k plan * Superior Service Awards and various Employee Recognition. Knowledge and Skills: * Advance computer knowledge to include Microsoft Office Suite, and ability to learn additional software or platforms utilized by the Company. * Direct customer contact experience required, especially dealing with difficult situations. Abilities: * Act as the primary contact for incoming calls to the Corporate Communications Center various security alerts, and requests, ensuring appropriate response and escalation. * Able to respond to employees, customers and potential customers immediately via email or phone calls. * Operate multi-line telephone systems and digital communication platforms to relay critical information. * Provide customer-centric assistance to employees, clients, and partners contacting the Corporate Communications Center. Working Conditions/Special Requirements: * Work is performed in a 24/7 Corporate Communications Center * Shifts may include overnights, weekends, and holidays. * Prolonged periods of sitting and operating dispatch/communications equipment. REQUIRED SCREENINGS * Criminal Background Check * Motor Vehicle * Drug Screen $15.00 per hour #CORP DSI Security Services is a drug free employer complies with all applicable laws regarding affirmative action and equal opportunity in all its activities and programs and does not discriminate against anyone protected by law because of age, color, disability, national origin, race, religion, sex, handicap, or status as a veteran or disabled veteran. DSI Security Services is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please contact Human Resources.

Responsibilities

Manage critical communications and provide real-time support to field personnel and clients within the Corporate Communications Center. Ensure rapid response to incidents and handle customer inquiries with professionalism.