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Customer Service Representative (Part-time) at Fortive

Göteborgs Stad, , Sweden -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

0.0

Posted On

21 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Skills, Oral Communication, Written Communication, IT Platforms Experience, Email Proficiency, Excel Proficiency, Word Proficiency, Attention to Detail, Multi-tasking, Time Management, Decision-making, Problem Solving, Error Tracking, Fluency in Swedish, Fluency in English

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Your responsibilities will include handling customer inquiries, updating and managing customer data, and resolving issues with accuracy and efficiency. Work closely with a full-time Customer Service Representative and an Inside Sales colleague based in Hovås, as well as a backup Customer Service colleague in France. Support customers with product and service questions via email and telephone calls Open new customer accounts and update existing accounts Enter orders Initiate corrective action, when necessary, to resolve complex customer requests or needs Provide assistance and guidance on customer web-portal Handle credits and various invoice questions Answer shipping questions and other logistics assistance Process master data and client lists accurately Excellent customer service skills Strong oral and written communication skills Experience with multiple IT platforms, proficiency with Email, Excel, Word Ability to deal with data that is of a sensitive and confidential nature Attention to detail Ability to multi-task, prioritize, and manage time effectively Effective decision-making skills coupled with the ability to problem solve Ability to track errors and escalate to other departments Fluent in Swedish and English Ability to work independently Results driven

Responsibilities

Handle customer inquiries, manage customer data, and resolve issues efficiently. Support customers with product and service questions via email and telephone calls.