Customer Service Representative (PART-TIME / NON-BENEFIT ELIGIBLE) at Hillsborough County Tax Collector

Tampa, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

20.0

Posted On

12 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Practices, Oral Communication Skills, Written Communication Skills, Attention to Detail, Document Examination, Cashiering, Money Handling, Database Usage, Computer Skills, Data Evaluation, Data Entry, Driving Test Administration

Industry

Government Administration

Description

Description Position: Customer Service Representative Reports To: Supervisor Department: Branch Operations, Processing Operations Rate of Pay: $20.00 per hour Pay Grade: Part Time (up to 20 hours per week) FLSA Status: Non-exempt Purpose: Works under general supervision of a supervisor to perform technical duties in the automated processing and issuance of motor vehicle and vessel registrations and titles, licenses, and collection of fees and ad valorem (property) taxes in accordance with well-defined policies and procedures. Principal Duties and Responsibilities (*Essential Job Functions) • Process work and respond to inquiries related to new applications, renewals and transfers of motor vehicle and vessel registrations and titles* • Process work and respond to inquiries related to driver licenses and ID cards, property taxes, business tax licenses, hunting and fishing licenses, Florida birth certificates, and concealed weapons permits* • Collect and record all fees and taxes related to such issuance, applications, renewals, or transfers* • Enter changes in ownership, assessed value, exemptions, and related information to property tax rolls* • Interpret rules, regulations, statutes, and policies of the departments and agencies governing the transactions being completed* • Generate and maintain accurate correspondence, files, and reports* • May administer driving tests Job Specifications (including knowledge, skills, abilities, and physical requirements) • Knowledge of Tax Collector policies, procedures, and documentation • Knowledge of customer service practices • Oral and written communication skills • Excellent attention to detail • Skilled in examining documents for accuracy • Skilled in cashiering and money handling • Skilled in the use of agency or state databases such as FRVIS, ORION, Property Tax, or Business Tax • Ability to use a computer, keyboard and general office software and equipment • Ability to evaluate customer information to determine course of action • Ability to work effectively with others • Ability to perform accurate computations and verifications of data • Ability to enter data in various computer systems accurately • Ability to ride in or operate a motor vehicle up to 15% of the time (when administering driving tests) • Work requires regular and reliable attendance • Work is typically sedentary but requires standing or walking up to 50% of the time • Some tasks may involve reaching, pulling, pushing, climbing, kneeling, bending or lifting (up to 10 lbs.) Working Conditions • Work is generally performed in an indoor office environment without hazardous or unpleasant conditions caused by noise, dust, or adverse weather or environmental conditions. When administering driving tests, work is performed outside with potential for exposure to adverse weather and environmental conditions including but not limited to dirt, dust, pollen, odors, fumes, humidity, rain, and temperature and noise extremes. Requirements Qualifications • HS/GED and one year of customer service experience involving contact with the public. • A passing score on pre-employment test(s); and • Possession of a valid Florida Driver License. Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job nor does it represent all that may be required of a job incumbent during the course of employment with the Hillsborough County Tax Collector’s Office.

Responsibilities

The Customer Service Representative processes inquiries related to motor vehicle and vessel registrations, driver licenses, and various permits. They also collect fees and taxes, maintain accurate records, and may administer driving tests.