JOB SUMMARY

We are looking for a friendly and professional Customer Service Representative to handle both inbound and outbound calls on behalf of multiple businesses across different industries. You will be the first point of contact for customers, helping to schedule consultations and provide excellent service.
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess strong communication skills and a passion for providing exceptional service to our customers. This role involves assisting customers with inquiries, resolving issues, and promoting our products and services.

QUALIFICATIONS

• Proven experience in a customer service role is preferred.
• Strong communication skills in English
• Excellent phone etiquette with the ability to engage professionally with customers.
• Proficient in data entry with attention to detail.
• A positive attitude with a willingness to learn and adapt in a fast-paced environment. Join us in delivering outstanding service and making a difference for our customers!
  Job Types: Part-time, Permanent
  Pay: £13.00 per hour
  Expected hours: 20 per week
  Work Location: In perso

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Make outbound calls to customers who have enquired via our online forms.
• Provide excellent customer service on behalf of various type of businesses.
• Provide accurate information regarding products and services, ensuring customer satisfaction.
• Handle complaints and resolve issues efficiently while maintaining a positive attitude.
• Perform data entry tasks accurately to update customer records and interactions in the system.
• Demonstrate excellent phone etiquette while engaging with customers.
• Collaborate with team members to improve service delivery and enhance the overall customer experience.