Customer Service Representative - Part Time at United Airlines

Brussels, Brussels-Capital, Belgium -

Full Time

Start Date

Immediate

Expiry Date

10 Sep, 26

Salary

39754.0

Posted On

12 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Ticketing, Baggage Handling, Communication Skills, Multilingualism, Conflict Resolution, Time Management, Professionalism

Industry

Airlines and Aviation

Description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description As the face of our customer, here’s what you will do: Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable. Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward. Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups. Create what’s next with us. Let’s define tomorrow together. Please submit resume/CV in English. Job Overview and Responsibilities: Staffing the ticket counter, boarding gates and baggage service areas of the airport (Duties may include check-in, ticketing, gates, baggage service and operations) Providing assistance and excellent customer service to the traveling public by performing various customer service duties in the airport terminal such as Receiving and directing incoming calls, greeting and directing customers, tagging and handling baggage Preparing tickets, determining fares and routing to assure passenger's travel needs are met Maintaining a neat and professional appearance by adhering to United's standards for uniform and dress This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. United Airlines is committed to fair and gender-neutral pay. The starting pay for this role is €39,754.00. Placement within this range is determined by objective criteria, including professional experience, qualifications, and specific skills. This salary range is based on full-time hours and will be pro-rated based on actual hours based on your contract terms. To ensure a bias-free recruitment process, we do not request or consider your salary history when determining an offer. We believe in compensating for the value of the role and your unique expertise. To maintain equity across our global team, we offer a standardized incentive program available to all eligible employees. Additionally, because we operate across multiple borders, each country features a unique, localized benefits package designed to align with regional standards and statutory requirements. Qualifications Minimum Qualifications: Must be able to work the ticket counter as well as the boarding gates and baggage service area Must have a professional appearance Must have excellent communication skills Must be able to work in a fast-paced environment Must be able to lift and maneuver heavy baggage Must be able to stand and walk throughout the entire work shift Must possess excellent customer service skills Proven customer service work experience High School Diploma/GED or equivalent school leaving certificate Must be at least 18 years of age Must be able to travel to US for training if required Must be flexible to work ANY shift that is assigned to you within a 24-hour, 7 day a week operation which can include late nights, early hours, weekends and holiday Must be fluent in English and Dutch or French (written and spoken) Must be legally authorized to work in the European Union for any employer without sponsorship Successful completion of interview required to meet job qualification Reliable, punctual attendance is an essential function of the position Preferred Qualifications: Previous airline, travel, or hospitality work experience Bachelor's degree Valid passport

Responsibilities

Staff airport ticket counters, boarding gates, and baggage service areas to assist domestic and international passengers. Provide professional customer service including ticketing, fare determination, and baggage handling to ensure a positive travel experience.