Customer Service Representative - Part Time at United Airlines

Quito, , Ecuador -

Full Time

Start Date

Immediate

Expiry Date

09 May, 26

Salary

0.0

Posted On

08 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Interpersonal Skills, Ticketing, Baggage Handling, Problem Solving, Safety Awareness, Technology Proficiency, Multilingual Communication

Industry

Airlines and Aviation

Description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description As the face of our customer, here’s what you will do: Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable. As the face of our customers, here’s what you will do: Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable. What are your responsibilities: Receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage Preparing tickets, determining fares and routing to assure passenger's travel needs are met Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. Qualifications Minimum Requirements High school graduate or equivalent certificate Minimum of 18 years old Excellent interpersonal skills with proficiency in English and Spanish Comfortable working with computers, mobile devices, and new technologies Physical ability to stand and walk for entire shift, as well lift and handle baggage Ability to travel to other countries for training purposes Ability to work ANY shift that is assigned to you within a 24-hour, 7 day a week operation which can include late nights, early hours, weekends, and holiday Legally authorized to work in Ecuador without sponsorship Ability to meet the Company attendance standards and uniform and appearance standards Hold a valid passport and U.S. visa Preferred Qualifications Previous airline, travel, or hospitality work experience Bachelor’s degree United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Responsibilities

You will interact with customers at the airport, assisting with ticketing and baggage while providing a welcoming environment. Your role includes resolving travel issues and ensuring a memorable experience for customers.