Customer Service Representative at Parts Express International, Inc.

Springboro, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Dec, 25

Salary

0.0

Posted On

18 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Email Correspondence, Problem Solving, Communication Skills, Multitasking, Technical Proficiency, Organizational Skills, Confidentiality, Service Attitude, Teamwork, Resilience, Attention to Detail, Feedback Management, Order Processing, Report Management, Core Values

Industry

Computers and Electronics Manufacturing

Description

Description Customer Service Representative (CSR) Parts Express – Springboro, Oh www.parts-express.com Parts Express is an audio parts distributor located in Springboro, Ohio. For 30 years and with over 18k items, we have supplied parts used in the home audio, pro audio, car audio, and speaker building markets. We are experts in the industry with a solid reputation for first class customer service, reliability, product selection and availability. Employee discounts, health, dental, and vision insurance, 401k, and paid holidays are among the benefits we are happy to provide our employees. Job Description: The CSR is the primary point of customer contact. This function represents Parts Express on all fronts to support the needs of the customer related to their pre and post buying experience. This position manages all email correspondence to feedback, sales, and customer service. Will consider both full time and part time. May need to report to the office, on occasion. Requirements Specific Job Duties Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Responds to email inquiries. · Resolve and document issues reported by customers. · Work various reports to manage open orders, backorders, advance replacement orders and special orders. · Provide timely feedback to the company regarding trends, problems, roadblocks, opportunities, successes, and profit improvement suggestions related to customer, market, procedures, policies, and practices. · Processes customer orders/changes/returns according to established department policies and procedures. · Closely guard confidential company information related to customers, sales, product, cost, profits, etc. · Performs other duties as assigned. Skills/Knowledge Required: A successful contact center customer service representative needs a blend of strong interpersonal skills, technical proficiency, and a resilient mindset. The role is challenging because it requires solving problems under pressure while maintaining a positive and helpful attitude. · High school degree or equivalent. · Contact Center experience helpful but not required. · Fluent in English (Spanish a plus). · Possess above average communication skills, both written and verbal. · Able to project confidence and an attitude of service thru all communication channels. · Must be able to accurately use multiple systems, tools, and programs including Word and Excel to complete tasks. · Excellent organizational skills and ability to work independently with accountability. · Manage multiple communication channels (e.g., a phone call and an internal chat) at the same time, so multitasking without losing focus is vital. · Exhibit Parts Express Core Values: Passion, Advancing, Respect Team Work, and Social Responsibility.

Responsibilities

The Customer Service Representative (CSR) is the primary point of customer contact, managing email correspondence and supporting customer needs throughout their buying experience. This role involves resolving customer issues, processing orders, and providing feedback to improve company practices.