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Customer Service Representative - Pasig at Gordon M. Buitendorp Associates, Inc.

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem-solving, Customer Profiling, First-call Resolution, Record Keeping, Collaboration, Product Information, Service Information

Industry

Staffing and Recruiting

Description

We are looking for CSRs to join a fast growing account in Pasig. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat Resolve customer issues and complaints with a focus on first-call resolution Maintain accurate and comprehensive records of customer interactions Collaborate with team members to improve customer service processes Provide product and service information to assist customers with their needs Proactively identify opportunities to enhance the customer experience Meet or exceed individual and team performance targets College Graduates with or without BPO experience OR At least a High School Graduate / SHS Graduate w/ 6 months of international BPO experience Must be conversant in both spoken and written English Amenable to work fully on-site in Pasig Amenable to work on shifting schedule Can start ASAP Free HMO Allowances Program Incentives Please note that this is contingent to the final company or account you'll be profiled to.

Responsibilities

The role involves promptly and professionally responding to customer inquiries via phone, email, and chat, while focusing on resolving customer issues during the first interaction. Responsibilities also include maintaining accurate records and collaborating with the team to enhance service processes.