JOB OVERVIEW

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include addressing customer inquiries, resolving issues, and promoting our products and services. The ideal candidate will possess strong communication skills, a customer-focused attitude, and the ability to work in a fast-paced environment.

REQUIREMENTS

• Proven experience in a customer service role is preferred.
• Strong communication skills in English; bilingual or multilingual abilities are highly desirable.
• Proficiency in data entry with attention to detail.
• Excellent analytical skills to assess customer needs and provide appropriate solutions.
• Experience in sales or upselling techniques is a plus.
• Ability to work effectively both independently and as part of a team.
• A positive attitude with a commitment to providing outstanding customer service. Join us in delivering exceptional experiences for our customers while growing your career in a supportive environment!
  Job Types: Full-time, Permanent
  Pay: From $20.00 per hour
  Expected hours: 40 per week

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• On-site parking
• Vision care

Ability to commute/relocate:

• Canmore, AB T1W 2W8: reliably commute or plan to relocate before starting work (required)

Location:

• Canmore, AB T1W 2W8 (preferred)

Work Location: In perso

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products and services to assist customers effectively.
• Handle customer complaints with empathy and professionalism, ensuring resolution to their satisfaction.
• Perform data entry tasks to maintain accurate records of customer interactions.
• Utilize upselling techniques to promote additional products or services that meet customer needs.
• Collaborate with team members to improve service processes and enhance the overall customer experience.
• Maintain a high level of phone etiquette while engaging with customers.