Customer Service Representative at Pathfinder Bank

City of Syracuse, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

19.0

Posted On

13 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Cash handling, Banking operations, Transaction processing, Risk management, Regulatory compliance, Data protection, Microsoft Office, Outlook, Mathematical skills, Detail oriented, Communication, Sales, Referral making, Teamwork, Multi tasking

Industry

Banking

Description

Description Join a team that values your expertise and your community. At Pathfinder Bank, you are not just an employee. You are a valued member of a team that takes pride in helping local businesses and communities grow. When you join us, you become part of a people first culture built on respect, development, and service. We offer: Competitive compensation and benefits, including health coverage, 401(k) with company match, and generous paid time off A commitment to career growth and internal mobility A community focused culture with paid volunteer opportunities A supportive team that truly values your contributions Summary/Objectives Fosters a positive and professional customer service experience during all interactions with customers, co workers and third party relationships while adhering to proper customer identification procedures, confidentiality and data protection requirements. As part of the branch team, this position is responsible for processing customer transactions, supporting daily branch operations, and delivering an exceptional customer experience. This role supports branch performance by identifying customer needs, making appropriate referrals, and maintaining a strong focus on accuracy, efficiency, and risk management. Must be organized, detail oriented, and comfortable working in a fast paced environment. Essential Functions Deliver exceptional customer experiences including proactively greeting customers, smiling, using their name, and ending each interaction with appreciation Process a variety of retail and commercial transactions, including deposits, withdrawals, loan payments, and check cashing in an accurate and efficient manner Promote the Bank’s products and services and refer customers to the appropriate personnel; answer routine banking questions and escalate more complex inquiries as needed Verify check endorsements and funds availability and disburse cash in accordance with Bank policy; provide receipts for all processed transactions Balance daily work, adhering to all procedures and internal controls Maintain and update customer contact information to ensure accuracy Understand and adhere to risk and regulatory standards, policies, and controls; identify and escalate potential risk related issues Proactively assist other branch colleagues and contribute during team meetings Requirements High school diploma or equivalent At least one year customer service experience 1 to 3 years banking experience or cash handling experience preferred Professional in appearance and conduct Intermediate computer skills (Microsoft Office and Outlook) Basic mathematical functions Ability to work as part of a team and assist other team members Ability to adapt to change Attention to detail and quality of work Ability to multi task Positive attitude Preferred Education, Experience and Qualifications Previous sales or referral making experience Community involvement

Responsibilities

The Customer Service Representative processes retail and commercial transactions while ensuring accuracy and adherence to bank policies. They are responsible for delivering exceptional customer service, identifying customer needs, and promoting bank products.