CUSTOMER SERVICE REPRESENTATIVE

• £27,000 - £34,000 p/a depending on experience
• Bath/hybrid
• Financial services experience is ideal
  Elevate your professional career with a leading financial services provider! Our client is seeking an enthusiastic and driven individual to join them as a Customer Service Representative.

Key Responsibilities:

• Responsible for providing 1st line support for a range of incoming calls, emails and webchat correspondence
• Updating a variety of internal databases
• Engaging with clients and delivering high-quality service
• Investigating and resolving client queries
• Maintaining strong colleague and client relationships
• Collaborating with internal teams to enhance service delivery

Qualifications:

• Previous experience of working in a contact centre or call centre environment preferred
• Strong customer service experience
• Excellent communication skills, both written and verbal
• Eagerness to learn and develop within the financial services sector
• Strong IT and organisational skills

Our client offers a great starting salary and a discretionary bonus each year, a generous holiday package of 34 holiday days per year including Bank Holidays, as well as ongoing opportunities for professional development.
If you’re ready to take the next step in your career, please apply today!
Job Types: Full-time, Permanent
Pay: £27,000.00-£34,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Company pension
• Employee discount
• Health & wellbeing programme
• Store discount

Schedule:

• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Bath (Somerset): reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 3 years (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In perso

• Responsible for providing 1st line support for a range of incoming calls, emails and webchat correspondence
• Updating a variety of internal databases
• Engaging with clients and delivering high-quality service
• Investigating and resolving client queries
• Maintaining strong colleague and client relationships
• Collaborating with internal teams to enhance service deliver