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Customer Service Representative, Pelabuhan Klang Branch MY at CIMB Group Malaysia

Klang City, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

0.0

Posted On

01 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Cash Handling, Transaction Processing, Administrative Support, Cross-selling, Regulatory Compliance, Data Entry, Conflict Resolution, Operational Excellence, Banking Procedures

Industry

Banking

Description

Operational Function • To transact over-the-counter transactions on cash and non-cash transactions according to advice slips or other negotiable documents • To record all transaction accurately and balance each day's operations • To perform general administrative duties as required by the function • To discharge duties instructed by immediate supervisor to serve business interests of the Bank Customer Relationship • To attend to customer requests, inquiries, problems and complaints by providing prompt and service to customers, escalate customer's feedback to higher authority for deliberation. • To actively involve in cross product sales activities to ensure optimal customer reach. Process & Compliance • To maintain confidentiality of information and comply to standard operational procedures (SOPs) and to ensure regulatory requirements are met towards achieving operational excellent • To perform other duties as assignedPerform branch operation transactions and provide efficient and effective service to achieve optimal customer satisfaction

Responsibilities

The representative is responsible for performing over-the-counter cash and non-cash transactions while ensuring accurate record-keeping and daily balancing. They must also provide excellent customer service by addressing inquiries and complaints while actively promoting bank products.