Customer Service Representative at Pella Windows & Doors

Pella, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Sep, 26

Salary

0.0

Posted On

24 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Written Communication, Reasoning Skills, Attention To Detail, Prioritization, Organization, Problem Analysis, Keyboarding, Business Applications, Customer Service

Industry

Wholesale Building Materials

Description

Weather Shield, now a part of the Pella Family of Brands, is seeking a Customer Service Representative. This role provides the best customer service for our customers in alignment with the business objectives and goals of the organization. You will assist customers and other team members regarding product, pricing, status of orders, or any other questions they may have. This is a full-time position that will work in the Pella Corporate office during a training period and eventually move to a remote position. Hours are generally 8am - 5pm central time, with optional rotational coverage of 7am shift and 6pm shift. This is a welcoming team that is ready to provide training. This position is perfect for someone that enjoys helping others, takes pride in contributing to a team, and has strong computer skills. WEATHER SHIELD TOTAL REWARDS: * Competitive pay * Comprehensive benefits (medical, dental and vision) * Company paid life insurance * Company paid short and long-term disability insurance * Employee assistance program * Paid time off (accrue 40 hours per year) * 9 paid holidays * Paid sick time off * 401k with a company match * Advancement opportunities About Pella Corporation As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 20 manufacturing locations and over 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by Newsweek, Forbes and Glassdoor, having most recently been named to America’s Greatest Workplaces for Diversity by Newsweek in 2024, as well as Forbes' 2024 Best Employers for Women and Best-In-State Employer in Iowa. We have also received numerous accolades for innovation and design, including Fast Company’s Best Workplaces for Innovators in 2024 and Most Innovative Manufacturers for 2022 and 2023. At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. And we empower you to do the work you’re most proud of — that’s why we offer individualized talent development plans, cross-functional experiences and opportunities for career advancement through personal and professional development. With talent just like you, we are imagining, building and fighting for a brighter future for generations to come. Ready to find a career that sparks your passion?

Responsibilities

Provide high-quality customer service by assisting clients and team members with product information, pricing, and order status. Align service delivery with business objectives and goals of the organization.