DESCRIPTION

Do you have excellent customer service skills? Do you want to join a luxury brand?
Join our team as a Customer Service Representative and immerse yourself in a role where every interaction is an opportunity to exceed expectations and turn challenges into triumphs!

WHAT WE OFFER:

• Vibrant Culture: Experience our values in action every day, fostering a supportive environment where your voice matters and your contributions are celebrated.
• Team Spirit: Join a close-knit team that values collaboration, growth, and open communication, empowering you to thrive in a dynamic environment.
• Diversity & Fun: Embrace diversity and inclusivity in a workplace that values individuality and encourages fun, fostering a sense of belonging for all.
  We are seeking Customer Service Representatives (CSRs) to support luxury brand vehicle owners with end-to-end service requirements, this could be booking a service or assisting with a breakdown. Your focus is to actively listen to customer needs/ concerns and document this in our case management system. With full training provided, you will be supported to ensure you deliver exceptional customer service and if required, escalate cases for assistance. Our priority is to have our customer back on the road swiftly.
  Note- this is not a high-volume inbound call center, the focus is on the customer needs, building brand loyalty.

• Proficiently manage incoming and outgoing phone calls using typical contact center technology.
• Communicate verbally and in writing with internal and external customers.
• Prioritize concern resolution and customer satisfaction.
• Prioritize urgent matters while maintaining overall productivity.
• Accurately input and retrieve relevant information in our Customer Relationship Management (CRM) system.