Customer Service Representative

at  PFD Food Services

• Discounted food, travel, movie tickets, entertainment, gym memberships + more
• Employee Education Assistance to further develop your career
  This is a unique role overseeing the safety compliance as well as customer service in the Rockhampton branch! Work with a team like us, where the size of the organisation, the number of industries we support, and the number of challenges we overcome every day means a role with PFD is anything but regular.
  Our team are given the tools, insight, and autonomy to do their jobs and help our customers build successful businesses.
  We tailor our approach to meet the local market needs and our flexibility and focus on customer success means every day presents something a little different and chance to develop a new perspective or skill in one of the most recognised brands in the country.
  Opportunities with us are for the taking!

KEY COMPETENCIES, SKILLS AND QUALIFICATIONS

• Excellent communication and organisational skills including telephone manner;
• Previous call centre experience preferably in the food service industry;
• Strong knowledge of HACCP, OH&S regulations and cold storage principles;
• Strong ability to collaborate cross functionally;
• Ability to ensure staff understand and operate to the required Standard Operating Procedures (SOP);
• Great computer skills (including Word, Excel);
• Capable of working under pressure in an exciting team environment.

• Be the first and key point of contact for our customers;
• Create and maintain excellent customer relationships;
• Process customer orders and/or enquiries;
• Perform administrative and general office tasks as required.
• Oversee safety programs/initiatives/processes and safety system to ensure certification/accreditation is achieved and maintained;
• Support and conduct internal and external safety audits, relevant to site inspections including all relevant compliance requirements. (ie Emergency equipment, registers, FA Kits);
• Review safety audits results, consolidate key findings, propose and undertake corrective action with the guidance of the Branch & Operations Manager;
• Review and drive Elumina risk management reporting, corrective action close out and task implementation and review.
• Assist and Support in the development and implementation of initiatives to improve site safety and establish best practice through standard operating procedures;