Customer Service Representative - Phone (onsite first 30 days) at SD Wheel

Wrightstown, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

0.0

Posted On

20 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication Skills, Troubleshooting, Attention To Detail, Organizational Skills, Analytical Skills, Warranty Management, Returns Processing, Damage Claims Management, Social Media Engagement, Teamwork, Collaboration, Decision Making, Written Communication, Verbal Communication

Industry

Motor Vehicle Manufacturing

Description

Description Job Title: Customer Service Representative Department: Customer Service Reports To: Lead Position Type: Full-time Position Classification: Non-Exempt Supervisory Responsibility: This position has no supervisory responsibilities. Job Description A Customer Service Representative (CSR), will act as liaison, provide information on product and services and resolve any emerging problems that our customers encounter, with accuracy and efficiency. A CSR is genuinely excited to help customers. Patient, empathetic, and passionately communicative. Loves to talk and can put yourself in the customers’ shoes and advocate for them when necessary. Problem solving comes naturally. Promote confidence in troubleshooting and investigate when you don’t have enough information to resolve issues/complaints. The goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Requirements Job Duties Complete and fulfill job duties/tasks with minimal supervision. Follow standard service operations and customer requests. May need occasional guidance to accurately resolve detailed requests. Complete stat sheet/checklist daily. Communicate with customers, while fulfilling requests/resolving issues/processing returns/etc. Emails are formatted properly (intro, body, closing) and replies are thorough, accurate, and comprehensive. Phone calls are answered in the proper tone to serve customer requests. Respond to social media comments or posts to our page Go the extra mile to engage with customers. Exceed Enterprise efficiency and quality metrics (quality, speed, accuracy, productivity). When possible, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge, Skills, and Abilities Ability to work independently and as part of a team Strong teamwork and collaboration skills Creativity, customer focus, and strong attention to detail Problem solving and decision- making skills Organizational and analytical skills Clear verbal and written communication skills Possesses specialized skills with warranties, returns, damage claims, negative reviews, etc. *Experience, knowledge and skills will be assessed and determine level of role Minimum Requirements Education High School Graduate or General Education Degree Experience 1+ years of prior customer service experience Possess specialized skills/knowledge in areas such as warranties, returns, damage claims, negative reviews, etc, is preferred Position Type/Expected Hours of Work This is a full-time position, Monday through Friday and some weekends. Expectations Location: Onsite 30 day training period/Remote Track your own hours both honestly and accurately Open and honest communication with leadership and peers Own your plan, own your work Always follow up and follow through Stay positive, own your mood Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms; with occasional lifting. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. SD Wheel is an Equal Opportunity Employer and does not make employment decisions on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other characteristics protected by law.

Responsibilities

Act as a liaison to provide product information and resolve customer problems with accuracy and efficiency. Ensure high customer satisfaction by responding to inquiries via phone, email, and social media while meeting quality metrics.