KEY DETAILS:

30–38 hours per week (rota-based, to include 1 weekend a month)
£25,000 per annum pro rata
Expected start mid September
Hybrid: Up to 25% of time expected in our Bournemouth Office after completing training
Please note: Our busiest periods are the main school holidays (Easter, May half term, Summer holidays), so we’re unable to approve extended leave during these peak times.
At Picniq, we’re on a mission to make family time fun—and we’re growing fast! To help us continue delivering the outstanding support our customers love us for, we’re looking for a friendly, proactive, and highly organised Customer Service Representative to join our team.

ABOUT US

We’re proud to be one of the UK’s most loved and trusted family leisure brands. Working with top attractions, tour operators, and travel partners, we help families discover and book amazing days out and holidays across the UK and beyond.
With a highly engaged audience of parents, we aim to inspire millions each week with deals, inspiration, and expert advice—making the process of planning unforgettable family experiences fun and easy.
We’re a forward-thinking, supportive team based in Bournemouth, and we’d love for you to be part of our journey. We offer hybrid and remote working options—but you’ll need to be available to attend occasional in-person training and team days at our HQ.

WHAT YOU’LL BE DOING

You’ll be the first point of contact for our growing customer base—offering fast, friendly, and knowledgeable support across a variety of channels. From answering questions about attraction tickets to helping resolve booking issues, your goal will be to ensure every customer feels confident, supported, and excited about their experience with Picniq.

YOUR RESPONSIBILITIES WILL INCLUDE

• Providing outstanding support via WhatsApp, email, and phone—always with a warm, helpful tone.
• Managing and resolving a variety of customer enquiries and cases, ensuring no request is left unresolved.
• Processing manual bookings and refunds with a high degree of accuracy and attention to detail.
• Liaising with our attraction and travel partners to resolve booking issues, request changes, or escalate urgent concerns.
• Becoming a knowledge hub on our products, policies, and destinations to confidently advise and guide customers.
• Identifying opportunities to upsell or recommend alternatives where appropriate.
• Collaborating with your team to improve processes and enhance the overall customer journey