Customer Service Representative at Planet Fitness

Troy, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

14.5

Posted On

13 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Reliability, Punctuality, Cleaning, Problem Solving, Teamwork, Member Engagement

Industry

Wellness and Fitness Services

Description

Job Details Job Location: Troy, MI 48084 Salary Range: $14.50 Hourly Job Shift: Part Time We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience! Why you should join Planet Fitness: Great growth opportunities - we are a dynamic and growing company Set Schedule Medical, Dental and Vision insurance benefits (available to eligible employees) Employee Referral Bonus Program This position has a $1/hour premium added to any hours worked 10:00 PM-6:00 AM. FREE Black Card Membership 401(k) with generous employer match Profit sharing program! A sparkling clean work environment (where we all pitch in to keep the club pristine!) Contribute to changing people's lives every day by helping us create a healthier Planet Work hard play hard with an amazing group of talented, dynamic team members Employee Assistance Program (EAP) Some of your responsibilities will include: The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed! Answer phones in a friendly manner and assist callers with a variety of questions. The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests. Respond to member questions and concerns in a timely and professional manner. Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities. Qualifications Qualifications and Physical Demands: Must be 18 years of age or older. Punctuality and reliability is a must. Customer service experience preferred. Continual standing and walking during your shift. Continual talking to members and potential members in person and on the phone during your shift. Must be able to lift 45 pounds. What It Means to Join the Planet Fitness Team: It means embodying our EPIC core values: Executional Excellence, People First, Integrity and Customer Mania. It means being part of a company that cares about improving the health and well-being of our communities. It means being a part of a supportive, engaging, inclusive workforce that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means creating a positive impact in our local communities through philanthropic initiatives. It means being part of a brand of which you can be proud! Equal Opportunity Employer

Responsibilities

The Customer Service Representative will greet members and guests, providing exceptional customer service and ensuring a welcoming environment. Responsibilities also include answering phones, checking in members, providing tours, and maintaining cleanliness in the facility.