FULL-TIME ANCASTER, ONTARIO

We are a full-service supplier of fertilizer, pest management products, including biologicals and bees, seeds and other consumable goods to the greenhouse, nursery and specialty horticulture industries in Canada and the USA.
Are you a team player with a strong work ethic, a self-starter, and passionate about making a difference, then you are exactly who we are looking for!

WHAT YOU’LL DO

• Provide exceptional customer service, by answering all communications professionally and on a timely basis
• Deal with all customer complaints efficiently and effectively.
• Act as a liaison between customer or sales representative and purchasing, operations, and finance
• Daily review of Order Status with Details report
• Ensure all orders are shipped on time in coordination with the shipper/receiver.
• Courier – creating and ensuring shipments are packaged, processed and sent out on time.
• Scheduling and notifying customers of back-orders, late orders, and future product deliveries.
• Coordinate with sales representatives on customer requests, issues, pricing, shipment timing, complaints, comments, etc.
• Maintain a strict code of confidentiality
• Processing orders accurately
• Acting as a liaison between the customer or sales representative and purchasing, operations, and finance. Must take initiative to solve customers’ issues.
• Promoting and developing our list of in store items
• Ensuring open communication between all departments
• Handling / processing in-store orders via cash, credit, debit transactions as well as credits per the customer credits procedure
• Stocking of shelves; ensuring adequate quantities of stock are displayed and advise purchasing of any stock shortfalls
• Needs to keep up to date with and conform to all corporate policies and procedures, specifically, but not limited to: Bio Shipping Procedures, Customer Service procedures.
• Maintain a strict code of confidentiality concerning Plant Products business activities and all related affairs including but not limited to knowledge specific to Plant Products customers and their businesses.
• All other duties as assigned.

WHAT YOU’VE DONE

• Post-secondary education in related field preferred