Customer Service Representative
Location: Poolwerx Jimboomba
Salary: $55K-$65K per year
Availability: Full Time
We are seeking an experienced and enthusiastic Lead Scheduler to join our growing team! If you’re someone who thrives on organisation, has exceptional customer service skills, and enjoys working in a fast-paced, team-focused environment — this could be the perfect role for you.
About the Role
As our Lead Scheduler, you will be the central point for coordinating daily service schedules, communicating with both technicians and clients, and ensuring a seamless experience for all involved. Your role is key in maintaining the smooth operation of our business and delivering the high level of service our customers expect.
Key Responsibilities
Create and manage technician schedules
Communicate effectively with customers and internal staff
Handle inbound calls and service enquiries
Update and maintain customer records and service systems
Problem-solve scheduling conflicts and urgent requests efficiently
What We’re Looking For
Strong proficiency in Excel and other Microsoft Office programs
Experience with scheduling or booking software (Pooltrackr, Simpro, or similar highly regarded)
Outstanding customer service skills
Confident communicator with a professional, friendly manner
Ability to multitask, prioritise, and stay calm under pressure
A team player who can also work independently
What We Offer
Supportive and friendly team environment
Opportunities for training and growth
Full-time role with job stability
Be part of a reputable and expanding business
If you’re ready to bring your scheduling and customer service skills to a company that values professionalism, teamwork, and great service — apply now!

Please refer the Job description for details