SpotOn TA
Full Time Braga, Portugal, Portugal, Remote, Work at Home
June 4, 2025 - October 27, 2025 BPO - Business Process Outsourcing - Customer Service - Multilingual - Shared Services Center - Call Center - Shared Services Center - Customer Service - Shared Services Center - Support Functions - Shared Services Center - Technical Support
* This Job Opportunity is only offered for candidates living and eligible to work in Portugal.
Salary: Kindly Share with us your salary expectations.
Client: BPO Company.
Remote – Braga, PT

JOB DESCRIPTION

As a Customer Service Representative, you will manage incoming communications via email and phone, providing accurate and timely support.

TARGETED QUALIFICATIONS

• Fluency in Portuguese and Spanish Language, C1/C2 level.
• Fluency in English Language, B2 level.
• A strong interest in research and evidence-based practices.
• A higher education degree in a scientific or healthcare-related field (e.g., life sciences, health sciences, chemistry, or a related discipline) – A mandatory qualification.
• Ability to work both independently and as part of a team in a dynamic environment.
• Excellent communication, organizational, and time management skills.

INTERPERSONAL SKILLS

• Communicative, Speak and/or write well and get your ideas across to others easily.
• Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
• Confident, Pleasant, Energetic, Helpful, Trustworthy
• Efficient, Perform tasks in the fastest and simplest ways that they can be done.
• Organized and punctual, put things in order so that they run smoothly and are always on time.
• Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
• Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
• Precise, Make sure that things are done accurately, correctly, and exactly.
• Willingness to acquire new knowledge.
• Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.

• Identify opportunities to enhance service delivery and propose actionable solutions.
• Participate in a rotating on-call schedule (approximately once every four months) to ensure service continuity.
• Respond to information requests from professionals, clients, or other stakeholders regarding a specific product or service area.
• Manage incoming communications via email and phone, providing accurate and timely support.