PORTWEST, a leading global manufacturer of safety wear, workwear and PPE is currently seeking applications for the position of Customer Service Representative for Italian markets, in our office in Barletta, on a full-time contract, reporting to the Customer Service Team Lead. Founded in 1904, Portwest has become one of the fastest growing workwear companies in the world currently employing over 5,100 staff worldwide. With 1400 styles across more than 20 ranges, we design, manufacture and distribute market leading workwear, safety wear and PPE in fully owned production facilities. We’re on a mission to become the world’s most requested PPE and Safety Wear Brand.

JOB SUMMARY:

As Customer Service Representative, you will act as a point of contact for Portwest customers in a designated region. This role will provide timely customer support and query resolution services as well as escalating significant issues as appropriate.

REQUIREMENTS:

• Previous customer service experience (e.g., retail, hospitality, call centers).
• Good level of English is desirable.
• Strong I.T. skills in Microsoft Word, Microsoft Excel, Email and experience using other internal systems
• Experience working with customers
• Positive and proactive attitude

• Assist Portwest customers in a specific region with general queries
• Respond to all queries in a timely fashion in accordance with agreed KPIs
• Provide proactive updates to customers on their issues and use communication skills to minimise the occurrence of delays
• Utilise a range of communication mechanisms such as telephone, email and online systems to collaborate with internal and external stakeholders
• Update internal systems with record of customer interactions, communications and complaints
• Communicating and coordinating with colleagues as necessary
• Provide feedback on efficiency of customer service process
• Gather intel on common flaws or problems and co-ordinate feedback to relevant department to stop future issues from happening