Customer Service Representative at Premier Aquatics

San Marcos, California, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

21.0

Posted On

03 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Check-Ins, Account Modifications, Accuracy, Efficiency, Professionalism, Administrative Duties, Communication, Safety Measures, Team Culture, Technology Platforms, Problem Solving

Industry

Business Consulting and Services

Description

NO EXPERIENCE NEEDED PART-TIME/HOURLY TEAM MEMBERS ELIGIBLE FOR RAISE AFTER EVERY 60 SHIFTS COMPENSATION $18.00-$21.000/hr Seasonal/ part-time, hourly SUMMARY As a Customer Service Representative, you will serve as the main contact for the public swimmers and the families participating in the Premier Swim Academy programs. Your primary duties revolve around ensuring precision in check-ins, maintaining a structured approach to swim lessons, and providing adept assistance to patrons for inquiries, concerns, or necessary account modifications. This role demands a steadfast commitment to accuracy, efficiency, and professionalism in order to uphold the standards expected in such a responsible position. ESSENTIAL DUTIES Assist all opening and/or closing procedures at the facility Ability to learn and execute all front desk admin duties Being proactive and looking for ways to improve class fill rates and family happiness Contributing to team culture by participating in team events and cultivating a positive atmosphere Proficient in all technology platforms utilized by Premier Aquatics Maintain a high level of customer service to patrons Ensure that all rules and appropriate safety measures are stated and communicated clearly Know all swim programs, events, and other activities that occur at the Paramount Aquatic Center Attend quarterly in-service training programs Perform other duties as assigned QUALIFICATIONS Minimum Must be at least 16 years of age Ability to obtain and maintain a StarGuard Elite Basic Life Support certification Must have availability from 12p-7p Friday, 9a-5p Saturday, and 12p-4:30p Sunday Reliability and commitment to scheduled shifts Comfortability communication with both adults and children Must have the ability to lift 50 lbs. and stand for 8 hours Preferred Have prior swim customer service experience StarGuard Elite Basic Life Support Certification Morning, weekday, and/or weekend availability Bilingual in both English and Spanish WHAT SETS PREMIER AQUATICS APART? ✨ Exciting Opportunities: Immerse yourself in a career that's not just about lifeguarding – it's about creating memorable experiences by the water. ✨ Professional Development: We love to promote from within! You may be given the opportunity to elevate your skills with our exclusive leadership training and safety credentials, designed to boost your career and set you apart. ✨ Build Your Resume: We're not just offering a job; we're offering a pathway to enhancing your resume and college applications. Make a splash with the right experience! ✨ Team Spirit: Join a community of like-minded individuals who share your passion for water safety and having a great time while doing it. Our company is an at-will employer. This means that regardless of any provision, either you or the company may terminate the employment relationship at any time, for any reason, with or without cause for notice. Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally-recognized basis [“protected class”] including, but not limited to: race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.

Responsibilities

The Customer Service Representative acts as the primary contact for swimmers and families in the Premier Swim Academy programs, focusing on accurate check-ins and structured swim lesson management. Duties also involve assisting patrons with inquiries, concerns, and account modifications while maintaining high standards of accuracy and professionalism.