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Customer Service Representative at Premier NX

Lahore, Punjab, Pakistan -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

0.0

Posted On

28 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

English Language, Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Phone Skills, Listening, Resolving Conflict, Analyzing Information, Multi-tasking

Industry

Outsourcing and Offshoring Consulting

Description

Key Responsibilities Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. Qualifications English Language Customer service Product knowledge Quality focus Problem solving Documentation skills Phone skills Listening Resolving conflict Analyzing information Multi-tasking What We Offer Market competitive salary Career Growth Learning & Development Provident Fund EOBI Paid Leaves Life Insurance Location: NASTP, Lahore Timing: 9:00am – 06:00pm (US Timings)

Responsibilities

Provides product and service information to customers while resolving complaints and maintaining accurate account records. Analyzes customer needs to recommend product improvements and prepares detailed service reports for management.