Client Services Representativesneeded for a company in Foothill Ranch that provides medical insurance services to medical providers, clients and patients.
Temporary to Hire position. Pay is $20-24/hr, depending on experience plus a competitive employee benefits package. Hours are Monday - Friday, 7:00 AM - 4:00 PM.
In the Client Service Representative position, you will be responsible for assisting clients over the telephone and via email regarding live medical cases as well as providing referrals to clinics and hospitals. Opening medical and non-medical cases in the claims system, responding to general inquiries related to open cases, and assisting clients with their claim status questions.

QUALIFICATIONS:

• Must have 1+ years of B2B customer service.
• Experience in medical office or call center analyzing and solving customer problems and billing issues.
• Familiar with computers and Windows PC applications, including navigating and learning new and complex computer system applications.
• Demonstrated ability to listen skillfully, collect relevant information, build rapport, and compassionately respond to customers.
• Excellent verbal and written communication skills for effectively interacting with clients and documenting interactions.
• Ability to work under pressure with situations that require fast resolution.
  Job Type: Full-time
  Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift

Work Location: In perso

• Collaborate and serve as the initial point of contact with clients, policyholders, and healthcare providers.
• Ensure clients receive the best customer service experience possible by providing timely and accurate responses.
• Develop and maintain effective relationships with colleagues – both internal and external.
• Review, plan and resolve medical cases in cooperation with other team members and network partners.
• Incoming calls only represent about 25% of all calls in a day.