DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE

• Be a Customer Champion: You’ll be the friendly voice and will be an essential part of the transport network.
• You Love & Respect the Detail - Accurately capture customer details and log interactions in our intuitive CRM system.
• Team Up for Success: Collaborate with your colleagues to share insights, celebrate wins (Who doesn’t love Pizza Fridays!); embrace an innovation mindset to create meaningful customer experiences
• Learn and Grow: Dive into continuous learning opportunities to hone your skills. Lay your roots, grow your career!

YOUR SKILLS TO PAY THE BILLS

• A natural communicator with excellent verbal and written skills
• Someone who thrives in a fast-paced environment and can juggle multiple tasks with ease
• A positive attitude and a genuine desire to help others
• Problem-solving prowess and the ability to think on your feet
• Proficiency with technology and ability to navigate across multiple platforms and software
• Previous customer service experience is a bonus, but a fantastic attitude and eagerness to learn are essential!
  Think you’ve got the right attitude but not all the experience? No problem. We believe in hiring for potential & passion, not just experience. If you’re a quick learner with great communication skills, we want to hear from you. We provide all the training you need to succeed!

We’re looking for multiple Customer Service Representatives on a casual basis to help customers plan their journey to ensure they get where they need to be. Before long you’ll also be supporting customers with ticketing and regional travel inquiries. Not only will you have the chance to interact with diverse customers, but you’ll also have the opportunity to be up-skilled to do back-of-house administration tasks and other call types, broadening your skill set.
Become an integral part of a team where you’ll genuinely connect with the community, collaborating with purpose to solve challenges, celebrate successes, foster continuous learning and development, and unlock valuable networking opportunities.