Customer Service Representative (Program Coordinator) at OPENLANE

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

0.0

Posted On

30 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Process optimization, Continuous improvement, Lean, Six Sigma, Data analysis, Salesforce, Communication, Problem-solving, Microsoft Office, Project management, Training, Presentation skills, Documentation, Logistics, Upselling

Industry

technology;Information and Media

Description

Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. What We Offer: Competitive Pay Mandatory Benefits: SSS, PhilHealth, Pag-IBIG 13th month pay Paid Vacation and Sick Leave Birthday Leave HMO (available 2 months from start date) SSS Maternity and Paternity Leave Why Join Us? Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful Customer Service Representative - Program Coordinator Are you a problem-solver who thrives in a fast-paced environment? Do you enjoy helping customers navigate web and mobile technology? Are you looking to join a global leader in wholesale vehicle remarketing solutions? If so, keep reading. As a Customer Service Representative – Program Coordinator you’ll be at the forefront of delivering outstanding service while also driving process improvements. You’ll interact with customers through phone, email, chat, and more—resolving issues, offering solutions, and making meaningful connections. Beyond service, you’ll identify ways to enhance operational efficiency and customer satisfaction through data-driven insights and continuous improvement initiatives. Key Focus Areas: Customer Service: Deliver prompt, professional support and resolve customer inquiries efficiently. Process Optimization: Identify inefficiencies and recommend improvements to enhance service operations. Continuous Improvement: Implement initiatives using methodologies like Lean or Six Sigma. Performance Measurement: Track and analyze KPIs to assess the impact of changes. Cross-Functional Collaboration: Work with internal teams to identify improvement opportunities. Sales Acumen: Recognize opportunities to upsell or cross-sell while maintaining a customer-first approach. Responsibilities: Drive continuous improvement by identifying bottlenecks, implementing solutions, and measuring results. Manage inbound and outbound customer interactions, including vehicle, title, logistics, and dealer inquiries. Ensure First Contact Resolution and escalate complex issues when necessary. Collaborate with other departments to meet service standards. Provide feedback to enhance systems and workflows. Maintain accurate records in Salesforce CRM. Stay current on tools, technology, and company policies. Required Qualifications: High school diploma or equivalent (Associate’s degree preferred). 3–7 years of experience in customer service and/or contact center sales. Strong communication, interpersonal, and problem-solving skills. Proficient with Microsoft Office (Word, Excel, Outlook). Comfortable using and learning web and mobile technologies. Able to work independently, stay organized, and meet deadlines. Preferred Qualifications: Experience in a sales/service role with a record of meeting goals. Proficiency with CRM platforms, especially Salesforce. Knowledge of Lean, Six Sigma, or other process improvement frameworks. Analytical mindset with strong data interpretation skills. Experience in project management, training, or delivering presentations. Skilled in creating process visuals and documentation. Background in the automotive or auction industry. Sound like a match? Apply Now - We can't wait to hear from you! OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers. California Residents: Click here to learn more about the personal information we collect in the application process. Also, click here for how we adhere to the California Fair Chance Act. Canadian Residents: Click here to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation" OPENLANE is an equal opportunity employer and a drug-free workplace.

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Responsibilities

Manage inbound and outbound customer interactions while identifying operational bottlenecks to drive process improvements. Collaborate with cross-functional teams to implement solutions and ensure high-quality service standards.