JOB TITLE / REPORTING TO:

The CSR Prom/ CSR reports to SL and to Location/Airport Manager and functionally to the Area Manager

PROFESSIONAL EXPERIENCE:

Previous sales and customer service experience.

Knowledge :

• Fluent Level of English (+ second language)
• Microsoft Office
• Full Driving License

Skills & Competencies :

• Excellent organizational and time management skills
• To be proactive
• Problem solving
• Effective Communication
• Ability to work well as a team with 100% customer focus
• Selling proposition
• Ability to work in a fast work environment with a variety of tasks
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication
• Enthusiastic, flexible and positive attitude towards selling.
• Customer oriented to guarantee a high-quality level of customer service, in compliance with Company policies and procedures.
• Flexibility to work days, nights, weekends and on bank holidays

The primary goal for a CSR Prom is to provide excellent customer service experience.
This means offering the Customer a pleasant experience, welcoming him and involving him, completing the rental operations and return quickly, providing information on ancillaries and refuelling options, resolving complaints and ensuring complete satisfaction.