REPRÉSENTANT DU SERVICE CLIENT / CUSTOMER SERVICE REPRESENTATIVE

Relevant de la Gestionnaire Service Client et Amilioration Continue, le représentant du service client (CSR) répond et transfère les appels téléphoniques, prend des messages, dirige les commandes de propane au répartiteur, assure la saisie des données et effectue d’autres tâches administratives.

REQUIREMENTS

• High school diploma;
• Three (3) years of relevant experience;
• Bilingual; (French & English)
• Must be able to work half a day on weekends;
• Excellent customer service;
• Must be meticulous and well organized;
• Ability to work in a team environment.
  Job Type: Permanent
  Pay: From $20.43 per hour
  Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Language:

• English & French (required)

Work Location: In perso

• Answers and forwards phone calls, takes messages and provides information as requested;
• Maintains required contractors’ documents such as licenses;
• Files documents according to the filing system;
• Process truck invoices;
• Responsible for obtaining copies of inspections and ensuring data entry;
• Explains the invoice to the customer;
• Generate leads to sales rep through our CRM;
• Issue invoices at the request of customers;
• Respond to emails from customers and contractors;
• Assist as other administrative task as need:
• Take payments from customers;
• Takes information required by customers’ payment method or explain to them how to pay online.