Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Customer Service Representative at Providence comnunity health center

Cranston, Rhode Island, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Aug, 26

Salary

0.0

Posted On

26 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Call Handling, Appointment Scheduling, Communication, Compassion, Computer Literacy, Writing Skills, Medical Terminology

Industry

Medical Practices

Description

Overview: Supports exceptional service to patients and care teams by working collaboratively. Duties & Responsibilities: * Provides excellent internal/external customer service in all interactions with patients and PCHC staff. * Answers incoming calls to all Health Center sites, gathers accurate information from the caller and delivers the necessary information or service by assisting the caller directly or routing the call appropriately. * Uses Hotlist Guidelines appropriately and routes call directly to Nurse. * Gathers information from caller and schedules appointment appropriately while insuring accuracy of Health Center, provider, date, time, and reason for visit. * Handles all calls professionally and in accordance with organization-identified metrics for processing calls. Qualifications: * Basic knowledge of common third party payers. * Basic computer literacy and excellent writing skills are essential. Medical terminology preferred. * Strong conversational skills. * At least 2 years of call center or customer service-related experience. * Ability to communicate with people of various diverse backgrounds in a sensitive and compassionate way. Education: * High School diploma or equivalent required. * Completion of a medical secretary program or similar training program preferred. PCHC is EOE/M/F/D/V/SO

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Customer Service Representative provides excellent service to patients and care teams by answering calls, gathering information, and scheduling appointments. They ensure professionalism in all interactions and adhere to organizational metrics for call processing.