Come work as a Customer Service Representative - Publication Support at our growing company. When you join LPi, you do more than simply switch companies to advance your career. You become part of the LPi family, a group of talented professionals who drive innovation, embrace change, and celebrate our successes! If you are looking to make your next move to a company that’s passionate about their people and what they do, then LPi is the place for you!

• Delivers professional, efficient service via phone and email to resolve customer questions and concerns regarding the creation of their publication with desktop publishing software, the transmission of their file to LPi systems, the delivery of the printed product, and the wide variety of auxiliary services LPi offers.
• Provides the customer with the training and knowledge necessary to create, with desktop publishing software, and transmit a variety of electronic files for publication.
• Assists customers with transmission times, shipping and delivery issues or changes, contact information updates, and other customer service issues.
• Updates and maintains database information and call logs accurately and consistently.
• Coordinates with the printing and shipping departments to adhere to deadlines, rescheduling of couriers, verification of reprints and ensuring all publications for the week are transmitted and delivered.
• Monitors incoming file queues for problem publication files.
• Identifies problems with incoming publication files and contacts customer to explain, and potentially train on, the necessary fix.
• Collaborates with multiple departments to resolve printing and delivery issues.
• Runs and interprets a variety of reports from the database including late reports, invoicing reports, etc.
• Conducts welcome calls to new customers with an explanation of services, as well as verification of contact and contract information.
• Contacts customers with reminders for late or missing publication transmissions.
• Provides price quotes and delivery lead times to customers on a variety of printed products.
• Produces and updates training materials.
• Actively participates in continuous improvement and collaborates cross functionally and cross-center to further generate ideas and knowledge sharing.